Refund policy

Product Disclaimer

• Majority of our products are hand embroidered and therefore delicate and breakable in their usage, while having a 5%-10% variation possibility. By placing an order on our website, you accept the possibility of variation compared to the images provided on this website. Every effort is made to ensure minimal variation.
• The actual color of a product may vary slightly from the image shown due to light variation at the time of photography and/or due to the way digital media devices display colors and also the designers Photoshop editing the model pictures.
• At times beading/ sequins may get displaced and this is not thought of as a fault but it is due to the nature of the handmade work. We are not to be held responsible for variation of beading/sequins displacement.
• Please note that articles of clothing should be worn with care and all clothing products sold on this website are recommended to be dry-cleaned. We will not be responsible for any claims or liable for any damages caused by washing, using another method than advised.

experience. To maintain the integrity of our handcrafted and made-to-order items, please take note of our return policy: 

Exchange Policy

purchase.

Exchange Procedure

To claim an exchange or return, please contact us within 24 hours from the date of delivery on email with the reason and order details.

Exchange by Post/Courier:

Please note that you will be required to ship the items back for exchange to the address provided by our team and the client will be responsible for the cost of returning the items to us. Alif bears no responsibility nor liability for post delays or damages.

We aim to process all exchange/return within 3-5 working days after receiving the item.

Custom orders can only be cancelled within 24 hours of order placement.

Énzo has the authority to cancel orders for reasons such as; the item is out of stock, pricing errors, credit card payment declined. In such case, if we have already received your payment, we will issue a refund.

1. Handcrafted and Made-to-Order Products:
• Handcrafted and made-to-order items are crafted with precision and care according to your specific preferences.
• These items are not eligible for returns. We recommend reviewing your order carefully before confirming to ensure accuracy.
2. Sale Items:
• Sale items are final and not eligible for refunds.
3. Return Request Procedure:
• If, however, you receive a product that is damaged or defective, please notify us immediately by sending an email to refund@enzopk.com within 24 hours of receiving the product.
• Include your order number, a detailed description of the issue, and clear photographs of the damaged or defective item in your email.
4. Eligibility for Return:
• Requests for returns made within 24 hours of receiving the product will be considered for damaged or defective items only.
• After 24 hours, any return requests will be treated as if the product has been used or worn, and the return will not be accepted.
5. Return Authorization:
• Upon review of your return request, we will provide you with further instructions, including the authorization process.
• Do not return any items without receiving proper authorization from Alif Brand.
6. Refund Process:
• If your return is approved, we will process the refund to the original payment method within a reasonable timeframe.
7. Contact Information:
• For return requests or inquiries, please contact us at enzoofficialpk@gmail.com.

Please note that adherence to this policy ensures the preservation of the uniqueness and craftsmanship of our handcrafted and made-to-order products. We appreciate your understanding and cooperation.

Thank you for choosing Énzo for your fashion needs.